Frequently Asked Questions

We totally understand that it might be difficult to find which MEND product is right for you! We’ve created this quiz to help you make a decision.

Yes!As a science driven company, MEND continues to invest in research andonly uses clinically proven ingredients. We leverage science as we strive to develop our formulas with natural compounds that have the same scientific rigor as pharmaceutical drugs. Want to learn more about the studies we’ve done? Check out our https://mend.me/our-science/!

We recommend that you blend MEND into a smoothie to help aid absorption of nutrients. There are a number of smoothie recipes provided on our website.

MEND is not meant to replace a meal.

We recommend that you start taking MEND 2 weeks prior to surgery, and continue taking MEND for at least 2 weeks after surgery or injury. For optimal results, we suggest to continue taking MEND for 6 weeks post surgery or injury. 

MEND Regenerate and MEND Cosmetic contain 20 servings. If you follow our protocol of taking one serving, 5 times a week, this will last you about a month!  

MEND Repair + Recover contains 30 servings. Following our protocol of taking one serving a day, this will last you about a month!

MEND Joint Replacement contains 21 servings. Following our protocol of taking two servings a day, for one week pre-, and at least 2 weeks post-surgery, the recommended two tubs of MEND will last you three weeks. 

By law, the FDA does not approve dietary supplements. However, MEND’s products are manufactured in accordance with the FDA’s current Good Manufacturing Practices (cGMPs) in accordance to the code of federal regulations title 21 part 111 for dietary supplements, to ensure quality and safety. 

Nutrition is not always enough. Your daily diet, even if nutritionally optimized, will probably still not bring you all the nutrients you need, especially when preparing or recovering from surgery! There are simply some nutrients that your body needs, that you cannot derive solely from food, and must be supplemented. Plus, it is extremely hard to create a well balanced diet everyday that contains all the nutrients you need. That’s where MEND comes in! 

MEND is developed to bring you all the nutrients you need for many specific situations in one bottle. Repair + Recover and Joint Replacement contain all the nutrients you need to prepare for, and recover from, injury and surgery. Regenerate contains the 33 nutrients your body needs for optimal daily health.  And Cosmetic has all the nutrients you need to prepare for, and recover from, cosmetic procedures, as well as all you need for healthy and glowing skin!

It’s best to keep your MEND in a cool, dry place out of direct sunlight, with a tightly secured lid (to avoid exposure to moisture which can cause clumping). Do make sure though, that you keep it in a place that reminds you to take your MEND daily!

You can find the expiration date of your MEND printed on the bottom of the bottle. 

MEND is completely gluten free! Our Repair + Recover, Regenerate and Cosmetic products do contain whey protein, which means they do contain dairy from milk. MEND Regenerate also contains MCT powder, which means it contains tree nuts from coconut.

Our supplements are vegetarian, but not vegan. Our products contain whey protein, derived from milk, making the products not vegan. We are working on bringing you a vegan option soon! Let us know which product you need first and how you would prepare it.

On our product pages you can find the label with all ingredients and common allergens for each product.

To change your shipping and/or billing information, you can login to your account here. (https://shop.mend.me/account/login).  

Since we make managing your subscription super easy, you don’t need to email us if you want to edit your account information! However, if you’re having trouble managing your subscription, you can always reach out to support@mend.me. 

We’ll be sad to see you go! If your MEND is piling up, you can pause your subscription, so you can finish your current tubs first. To pause your subscription, login to your account here. (https://shop.mend.me/account/login). You won’t be billed until you decide to turn your subscription back on. 

You can also cancel your subscription any time through your account here. (https://shop.mend.me/account/login). 

Since we make managing your subscription super easy, you don’t need to email us if you want to cancel your subscription! However, if you’re having trouble managing your subscription, you can always reach out to support@mend.me. 

Upgraid is now MEND and our team has transferred your subscription to MEND. You don’t need to take any action at this time for your subscription to continue.

Any questions? Reach out to support@mend.me 

Delivery outside of the US is possible. MEND charges a standard rate for international shipping based on weight, regardless of country. The shipping costs for international orders are calculated at checkout.

All MEND packages are sent through national or international carriers (e.g. USPS, UPS, FedEx, DHL). Please allow 24 hours for our fulfillment center to process each order. All MEND purchases come with free Standard Shipping. 

Standard Shipping: 4-7 Business Days (excluding weekends and holidays)*

Expedited Shipping: 2-3 Business Days (excluding weekends and holidays)*

* Shipping to rural delivery areas and international orders may take longer.

All MEND purchases within the U.S. come with free Standard Shipping. For international orders, MEND charges a standard rate for international shipping based on weight, regardless of country. The shipping costs for international orders are calculated at checkout.

If you haven’t received a refund yet, please contact your credit card company. It may take some time before your refund is officially posted. If this doesn’t clear things up, please contact us at support@mend.me and we will make sure to process your refund.